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Frequently Asked Questions

General Information

Get answers to questions about C.A.S.E. Discount Flooring
What products does C.A.S.E. Discount Flooring Offer?

We offer both luxury vinyl plank (LVP) and luxury vinyl tile (LVT).

Where are you located?

Our headquarters is located in Spartanburg, South Carolina and our warehouses are located across the United States.

Do I have to book a consultation?

Yes, we want to make sure you find the best floors possible, whether that is with us or someone else. To ensure this, we are by appointment only, so that you get one-on-one service and we can learn the needs of whatever project you have.

How can I find a warehouse near me?

To find a warehouse near you please use our Warehouse Locator.

Or send us a message and we will direct you to the closest warehouse.

How can your price be so much lower?

C.A.S.E. discount flooring operates in a unique way to elimnate over paying for high performance LVP flooring. Instead of fancy showrooms and gimmicks like the other guys, we utilize our warehouses and just a top quality product. In addition, all of our warehouses are by appointment only, passing the savings of overhead to you!

Why don't you show prices?

We don’t show prices because each of our locations sets their own price. This means competitive prices per location. Contact a warehouse near you to find out the price of our flooring.

Do you have a showroom for us to look at?

At C.A.S.E. Discount Flooring, we understand the importance of transparency and trust when it comes to purchasing LVP flooring. That’s why we’ve eliminated the need for showrooms altogether. Instead, we utilize our distributors’ warehouses as our showrooms, allowing you to see and feel the high quality of our products without any fancy gimmicks or misleading lighting. With us, you can rest assured that what you see is what you get – real people, straightforward processes, and durable flooring that won’t break the bank.

Product Details

Get answers about our LVP flooring
What's the difference between Stone Polymer Composite and WPC?

Stone Polymer Composite and Wood Plastic Composite (WPC) are both types of rigid core luxury vinyl flooring. The main difference lies in their core material. Stone Polymer Composite is made of limestone powder and PVC, making it more rigid and dense. On the other hand, WPC has a core made of wood fiber and PVC, which gives it a softer and more flexible feel.

Is your flooring waterproof?

Yes, all our flooring is 100% waterproof! (Perfect for bathrooms and kitchens!)

Is your flooring scratch resistant?

Yes, each piece of flooring sold comes with a robust wear layer designed to hold up to whatever life throws at it!

Is the pad attached?

Yes, each plank sold comes with a high quality 1mm IXPE underlayment pad attached. Combing the underlayment with the flooring itself saves time and hassle when it comes to installation.

What kind of product guarantee do You Have?

Each plank sold comes with a limited lifetime and a limited 10 year commercial guarantee.

How many square feet come in each box?

The square footage per box varies depending on the product specifications.

Our Essential Elegance Collection (4.5mm thick) LVP is 26 square feet per box

Our Signature Style Collection (5mm thick) LVP is 24 square feet per box

Our Luxe Living Collection (6.5mm thick) LVP is 19 square feet per box

What is the acclimation time?

Since all of our LVP flooring comes with a Rigid Stone Polymer Composite Core, there is little to no acclimation time before the install. However, because there are times with great temperatures and humidity variability, we recommend waiting at least 24hrs to 48hrs to install.

What is the difference of LVP and LVT?

Luxury Vinyl Plank (LVP) and Luxury Vinyl Tile (LVT) are very similar, they function the same way just have a different look. LVP looks more like hardwood floors and LVT looks like tile.

Can you install your flooring over radiant heating?

Yes all of our flooring is able to be installed around radiant heating.

Where to buy?

Find out how and where to purchase out flooring
Where can I buy C.A.S.E. flooring?

We work with our own exclusive independent distributors to bring you the best price and customer service. To find a warehouse near you visit our locations page.

How do I purchase your flooring?

To purchase our flooring, start by booking a consultation with the warehouse nearest to you. After than our flooring consultants will help you find the perfect floor, its that simple!

Do you ship your flooring?

We do not ship floorings, however our distributors may be able too. Please contact the nearest warehouse or send us a message.

Installation

Get answers about the installation process
How do I install your LVP flooring?

All of our flooring can be installed as floating floors. We will teach you how to do it yourself or help you find a professional installer!

Do you install LVP flooring?

No, however we offer great installer recommendations and can teach you how to install it yourself!

Do I need glue or liquid nails for your flooring?

No, due to the nature of click-lock LVP flooring, our floors are to be installed as floating floors. The use of liquid nails could potentially hurt the underlayment attached.

Do I need to put an underlayment in with your floors?

The square footage per box varies depending on the product specifications. Varying from 19sq.ft. to 26 sq.ft per box.

What is the acclimation time?

Since all of our LVP flooring comes with a Rigid Stone Polymer Composite Core, there is little to no acclimation time before the install. However, because there are times with great temperatures and humidity variability, we recommend waiting at least 24hrs to 48hrs to install.

Other

Get answers to other common questions
I’ve heard LVP is bad for the environment. Is that true?

Some lower-quality LVP brands can emit VOCs, which can be hazardous to the environment and your health. We take our responsibility to the environment seriously. Each one of our floors is low VOC and 100% recyclable at the end of their life.

What is the differences of different thicknesses?

Thickness in vinyl flooring refers to the total thickness of the plank or tile. The thicker the flooring the more durability it has to withstand everyday traffic without wearing down.

Is your flooring good for a basement?

With natural moisture resistant properties of our LVP Flooring, it is a perfect fit for a basement or any other areas (bathrooms & kitchens) that may have excessive moisture. The stone polymer composite core enhances the moisture resistance from within and the thick wear layers provide a safety barrier from spills and accidents on the surface.

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